Privacy Policy winrm12 — Our Commitment to Protecting Your Data

Winrm12 ("we", "Platform") understands that your trust is our most valuable asset. As an online entertainment platform serving hundreds of thousands of members across Malaysia, we recognise the immense responsibility we carry in safeguarding every user's personal information.

This Privacy Policy details how winrm12 collects, uses, processes, stores, and protects your personal data. It also outlines your rights as a data subject under the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

Winrm12 operates with full transparency. We believe you have the right to know exactly what information we collect about you and why we need it. No data collection takes place in a hidden manner or without clear justification on our platform.

Winrm12 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

Data You Provide Directly

• Identity Information: Full name, date of birth, identity card or passport number
• Contact Information: Email address, mobile phone number, residential address
• Account Information: Username, password (stored in encrypted form), security questions
• Financial Information: Bank account details, digital wallet account numbers (TNG eWallet, GrabPay, DuitNow) used for deposits and withdrawals
• Verification Documents: Copies of identity documents, utility bills, or other KYC documents requested for identity verification

Automatically Collected Data

• Technical Data: IP address, device type, operating system, web browser type, screen resolution
• Usage Data: Pages visited, time spent on the platform, games played, login and logout session times
• Location Data: General location based on IP address for access region verification purposes
• Cookie Data: Session cookies, preference cookies, and device identifiers to enhance the user experience

Data from Third-Party Sources

• Verification information from approved KYC service providers
• Payment verification data from payment processors integrated with the platform
• Financial record check information from agencies authorised under Malaysian law

Winrm12 only collects your personal data for lawful and clearly stated purposes. We do not collect information beyond what is required for the following purposes:

You may withdraw consent for marketing communications at any time via your account settings or by contacting the winrm12 support team.

Your personal data is used responsibly and limited strictly to the stated purposes. Specifically, winrm12 uses your data to:

• Create and manage your member account securely
• Process all deposit and withdrawal transactions accurately and promptly
• Verify your identity to meet mandatory KYC and AML (Anti-Money Laundering) requirements
• Send important notifications related to your account, transactions, and security updates
• Provide responsive and effective customer support
• Detect and prevent any fraudulent activity or unauthorised access to your account
• Send promotional information and exclusive offers (with your consent)
• Comply with all legal obligations and relevant authorities in Malaysia

Winrm12 will not use your data for any purpose other than those stated above without first informing you and obtaining the necessary consent.

Winrm12 understands that you entrust us with your personal information. We do not sell, rent, or disclose your personal data to external parties for commercial purposes. However, we may share your information in the following limited circumstances:

• Payment Processors: Financial information that must be shared with integrated payment processors (such as DuitNow gateways and e-wallet providers) to complete your transactions
• KYC Service Provider: Identity verification documents shared with approved KYC partners to meet legal compliance requirements
• Cloud Services: Cloud infrastructure providers used to host and operate the winrm12 platform, subject to strict data confidentiality agreements
• Legal Authority: Information required to be disclosed under Malaysian law, court orders, or directives from legitimate regulatory authorities
• Fraud Prevention: Limited data shared with fraud prevention agencies to protect the security of the platform and all its users

All third parties with access to your data are bound by strict data protection agreements and may only use that information for the specified purposes.

Winrm12 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information on how you use the platform (pages visited, time spent) to help us improve our services
• Functional Cookies: Save your preferences such as language, theme, and display settings for a more comfortable experience
• Analytics Cookies: Help us understand overall platform usage patterns in an aggregated and anonymised manner

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the winrm12 platform.

Winrm12 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. The key measures we practise include:

• End-to-End Encryption: All data communications between your device and winrm12 servers are protected with 256-bit SSL/TLS encryption
• Secure Password Storage: Passwords are stored as salted hashes using trusted algorithms — no one, including winrm12 staff, can view your original password
• Layered Access Control: Access to members' personal data is restricted to specifically authorised personnel only, in accordance with the least privilege principle.
• Continuous Security Monitoring: An automated 24/7 monitoring system that detects and alerts our security team upon identifying any suspicious activity
• Regular Security Audits: Penetration testing and security audits conducted periodically by independent third parties
• Two-Factor Authentication (2FA): Additional security layers are available for all winrm12 member accounts

While we take every reasonable step to protect your data, no system in the world can guarantee 100% absolute security. In the event of any data breach affecting your personal information, winrm12 will notify you within the timeframe prescribed by applicable Malaysian law.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the winrm12 support team via our platform's live chat. We will process your request within 21 working days from the date of receipt of the completed application.

Winrm12 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active and for the period required for legitimate business purposes
• KYC & Compliance Data: Stored for a minimum of 7 years from the date of the last transaction, in accordance with Malaysia's AML legal requirements
• Financial Transaction Records: Stored for 7 years for audit and tax compliance purposes
• Security Logs: Stored for 2 years for security investigation and fraud prevention purposes
• Marketing Data: Deleted within 30 days after you withdraw consent

Once the specified retention period has expired, your personal data will be securely deleted or anonymised in accordance with the data deletion procedures established by winrm12.

The winrm12 platform may contain links to external websites not operated by us. These links are provided solely for your convenience. winrm12 is not responsible for the privacy practices or content of any third-party websites.

We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. The winrm12 Privacy Policy applies solely within the winrm12.onl platform and the official winrm12 mobile app.

Winrm12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other reasonable grounds.

If we make significant changes, we will notify you via:

• In-account notifications on your winrm12 account
• Email to your registered address (for material changes)
• Clear notices on the homepage of our platform

The "Updated" date at the top of this document will always reflect the date of the latest revision. Your continued use of the winrm12 platform after any amendments are published constitutes acceptance of those changes.

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, the winrm12 data protection team is ready to assist you.

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the winrm12 platform
• Privacy Email: [email protected] (please state "Privacy Inquiry" in the message subject)
• Response Time: We aim to respond to all privacy-related inquiries within 3 working days

If you are not satisfied with our response, you have the right to file a complaint with Malaysia Personal Data Protection Commission or other relevant authorities.